Do users need to download an app to view AR experiences?

No, ARViewer is completely web-based. Users simply scan the QR code with their phone camera and the AR experience loads directly in their browser. No app download required.

What file formats does ARViewer support?

ARViewer supports GLB and GLTF 3D model formats, which are the industry standards for web-based 3D content.

What is the difference between Face Tracking and World Tracking?

Face Tracking attaches 3D models to the user's face (perfect for glasses, masks, accessories). World Tracking places 3D models on real-world surfaces (ideal for furniture, products, prototypes).

Is ARViewer free to use?

Yes, ARViewer offers a free tier with 5 AR experiences, QR code generation, and full AR viewing capabilities. Upgrade to Pro for 100+ AR experiences.

Refund Policy

Last updated: December 24, 2025

1. Refund Policy Overview

ARViewer ("Company", "we", "us", or "our") provides digital services and software. This refund policy applies to all purchases made through ARViewer.

2. Refund Eligibility

You may request a refund for any purchase within 14 days of the purchase date. Refund requests must be submitted to support@arviewer.io and include your order ID and the reason for the refund request.

3. Refund Processing

Approved refund requests will be processed via the original payment method. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

4. Changes to Refund Policy

ARViewer may update this policy at any time. Updates will apply to future purchases.

5. Contact

Questions regarding refunds: support@arviewer.io

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